KLA Engr Cust Supp 

China, Hebei, Qinhuangdao 

561841330

Job Description

• Practice KLA core value behavior
• Allocate appropriate resources to ensure the overall high support service quality for system installation and ongoing service and ensure timely response to customer and be fully responsible for customer satisfaction.
• Accountable for the excellent on-going customer relationships with assigned accounts or accounts in the assigned territory.
• Proactively read customer needs and provide value-added services to customers.
• Manage and ensure the timely and accurate reporting of open calls in Open Up Time system in accordance with company policy.
• Responsible for the spare parts management and maintenance according to the company policy.
• Initiate identify and lead improvement projects to achieve company objectives.
• Responsible for newcomer, coaching and development to raise the new employee competency to achieve company objectives.
• Complete employee performance evaluation process and goal setting before deadline.
• Participate and take on additional assignments and projects as required.
• Paperwork, return CSR, close request, and return unusable part in time.

Bachelor's Level Degree and 0 years related work experience