Expoint - all jobs in one place

המקום בו המומחים והחברות הטובות ביותר נפגשים

Limitless High-tech career opportunities - Expoint

KLA Engr Cust Supp 
China, Hebei, Qinhuangdao 
561841330

31.07.2024

Job Description

  • Practice KLA core value behavior
  • Allocate appropriate resources to ensure the overall high support service quality for system installation and ongoing service and ensure timely response to customer and be fully responsible for customer satisfaction.
  • Accountable for the excellent on-going customer relationships with assigned accounts or accounts in the assigned territory.
  • Proactively read customer needs and provide value-added services to customers.
  • Manage and ensure the timely and accurate reporting of open calls in Open Up Time system in accordance with company policy.
  • Responsible for the spare parts management and maintenance according to the company policy.
  • Initiate identify and lead improvement projects to achieve company objectives.
  • Responsible for newcomer, coaching and development to raise the new employee competency to achieve company objectives.
  • Complete employee performance evaluation process and goal setting before deadline.
  • Participate and take on additional assignments and projects as required.
  • Paperwork, return CSR, close request, and return unusable part in time.

Bachelor's Level Degree and 0 years related work experience