Develop and refine prompts to optimize AI model performance.
Ensure prompts are clear, concise, and tailored to specific use cases.
Conduct rigorous testing of AI models using designed prompts.
Analyze model outputs and iteratively improve prompt effectiveness.
Work closely with PS AI developers and business stakeholders.
Provide feedback and recommendations to improve AI model training processes.
Document prompt engineering processes, guidelines, and best practices.
Maintain clear records of prompt iterations and their impact on model performance.
Develop familiarity with Open AI API structures and its integration with other applications
Stay updated with the latest advancements in AI and prompt engineering.
Explore new techniques and methodologies to enhance AI capabilities.
Understand the customer journey and how BOT can help as a self service function to drive better engagement and experience
Identify user needs and pain points: Collaborate with different teams within the professional service group to envision the next set of innovations and scenarios for self service and BOT automation.
Assisting in projects of adding new abilities (AI/ Self-service functions) and improving the chatbot UX/ AI- from characterisation to implementation.
Requirements
Bachelor’s or Master’s degree in Computer Science, AI, Machine Learning, or a related field.
3+ years of professional work experience as part of an enterprise software company or systems with 1+ years of experience in AI prompt engineering, NLP, or related areas with at least 1 year of experience in digital engagement.
Familiarity with AI model training, testing, and deployment processes
Proficiency in programming languages such as Python.Experience with AI frameworks and tools like TensorFlow, PyTorch, or similar
Good understanding of Generative AI/chatbot/Automation solution development and understanding of AI tools and overall virtual assistant landscape.
Strong understanding of machine learning concepts and NLP techniques
Excellent problem-solving abilities and attention to detail.Ability to analyze complex data and generate actionable insights.
Fluent English with proven experience in writing customer facing text, with strong proofreading skills
Ability to work effectively in a collaborative team environment
Deep understanding of digital engagement KPIs and conversion rate optimisation.
Ability to use analytics tools to understand how customers engage with the bot and how to improve the user experience.
Proficiency with one or more conversational AI platforms like Google Dialogflow, Salesforce Einstein, Intercom, BotKit, Rasa would be a strong PLUS.
Preferred: Salesforce familiarity
Hands-on experience of API integrations with SQL and NoSQL databases.