EY PAS - IMT Service Activation-Client configuration 

India, Karnataka, Bengaluru 

560500192

PositionPAS Client configuration & engagement onboarding

RankSenior

Any Bachelor's Degree.MBA and agile/scrum exposure desirable

Experience

• Minimum 3-6+ years of work experience for a Senior in a functional/techno-functional role supporting product development and/or client implementation. Preferred mobility Managed Services, Integrated mobility technology, mobility service provider or vendors.

The People Advisory Services (PAS) mobility offering is a sub service line of Tax focused on helping clients manage risks, complex compliance, and reporting requirements inherent in deploying a globally mobile workforce.

Job description:

As a client configuration & engagement onboarding POC, you will be responsible to execute the end-to-end onboarding process for new clients into MTO technology, manage and oversee the configurations to meet client specification.

Key responsibilities:

• Develop and refine the client onboarding process to ensure it meets the requirement as product evolves.
• Conduct/participate in briefing sessions with engagement teams on onboarding process.
• Collaborate with client contacts to gather client onboarding data and understand their specific requirements for configurations.
• Collaborate with technical team for tenant creation and tech configurations.
• Perform functional configurations in system in collaboration with engagement teams.
• Handle various implementation activities like user onboarding, domain whitelisting, data mapping, persona mapping, service management configuration etc.
• Conduct thorough testing of configured solutions to ensure they meet client requirements and are free from defects.
• Assist clients with troubleshooting issues related to product configuration, provide timely resolutions and support. Handle risks and delays during onboarding process.
• Serve as the primary point of contact for clients during onboarding and configuration process keeping them informed of progress and manage expectations.
• Conduct training sessions for engagement teams on how to use and manage their configurations.
• Identify opportunities for process improvements in configuration and onboarding process to enhance client satisfaction. Refresh onboarding templates, SOPs and other onboarding artifacts as needed.

• Participate in backlog review meetings and recommend configuration solutions based on client needs.
• Create detailed documentation of client configurations including technical specifications and set-up instructions.

Skills requirement:

• Proven experience as an onboarding/configuration POC or similar role, preferably in a corporate environment or consulting firm. Migration/transition experience will be an added advantage.
• Ability to quickly learn and understand new technology.

• Strong working knowledge and understanding of technology tools such as – ServiceNow, ADO, Excel (Advanced), Word, Visio
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make sound decisions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Flexibility to adjust to multiple demands, shifting priorities, manage ambiguity and rapid change.
• Cross cultural awareness and sensitivity with ability to adapt work styles to interact with both internal and client team members.
• Ability to build and maintain good working relationship across many different functions and organization levels.
• Demonstrated experience in documenting technology/transition steps.

What we offer

• We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.