SAP SAP iXp Intern - Business Support limited contract 

Czechia, Prague, Prague 

560212674

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips

What you'll do

Duration: 6 month + prolongation

Time schedule: 20-40 hours/week

Core tasks include:

• Handling end-user inquiries – detect the problem, “decode” the user language, troubleshoot, and or identify the right path for a fast resolution
• Prioritizing the user experience through empathy and expectation management, including de-escalating situations or handling unhappy users
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing: You will engage in direct chat and ticket exchanges to navigate the user through their usability issues, perform transactional fixes, and balance speed and quality
• Exchanging best practices, staying alert on trending issues, and following standard execution models to help our team be most efficient
• Participating in, contributing to, or hosting learning activities to consistently grow knowhow and collaboration
• Creating or enhancing knowledge articles so your practices and solution steps can become beneficial to everyone
• Managing your presence – aligning on absences, holidays, and priority times so that workloads stay balanced, and capacity gaps can be covered proactively; this includes weekend and holiday support during business-critical times
• You may contribute input to scope-, infrastructure- or process-related projects

What you bring

The right candidate is curious and solution oriented. S/he is a fast learner and easily communicates and connects with people within and beyond the team, virtually or in person.
In addition, you will bring:

• A bachelor’s degree and or equivalent work experience - we are looking for someone who is comfortable in a corporate, autonomy-requiring environment
• Strong English communication skills
• A customer-service attitude: polite, helpful, quality-oriented and empathic
• Analytical skills/Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Ability to break down or simplify complex scenarios to make them understandable for different audiences (connecting technology with business demands)
• A can-do attitude
• Confidence in navigating challenging situations or stakeholders

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