Your primary responsibilities include:
Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
Bachelor's Degree
Basic knowledge in Operating system administration (Windows, Linux)
Basic knowledge in database administration (DB2, Oracle, MS SQL)
English: Fluent in speaking and writing
Analytical thinking, structured problem-solving techniques
Master's Degree in Information Technology
Knowledge with OpenShift
Knowledge with Apache Flink and Kafka
Knowledge with Kibana
Knowledge with Containerization and Kubernetes
Knowledge with scripting (including Python, JavaScript)
Knowledge with Process/Data Mining
Knowledge with Containerization
Basic knowledge of process/data mining
Basic knowledge of LDAP
Basic knowledge of AI technologies
Fluent in speaking and writing in English
Experience in Technical Support is a plus
