EY ServiceNow Senior Consultant 

United Kingdom, England, Newcastle upon Tyne 

559312069

ServiceNow Senior Consultant

EY is one of the largest and most respected consulting firms globally and has a prestigious DNA that is instantly recognised. The EY brand has built its reputation on professionalism, high performance, excellence in delivery and its support and development of our people. Running through our business are our shared values:

• People who demonstrate integrity, respect, teaming and inclusiveness
• People with energy, enthusiasm and the courage to lead
• People who build relationships based on doing the right thing

Your key responsibilities

Here, you’ll be on the front line, working across a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You’ll often work on-site, facilitating interesting conversations and presenting to executives of large companies, so you’ll need to personally understand and influence our clients.

Skills and attributes for success

• Contributing across all aspects of ServiceNow project delivery and solution implementation
• Overseeing application and workflow configuration
• Developing client-specific reporting processes and integration components
• Working closely with ServiceNow technical teams to set up the SaaS Platform
• Providing trusted advice on how digital transformation and technology enablement can lead to improved business performance

To qualify for the role, you must have

• A good understanding of the ServiceNow platform (or similar ITSM tools such as BMC Remedy, Jira etc.) and how it can support a client’s digital strategy
• The desire and eagerness to learn and grow your career within the consulting industry
• Have a technical mindset with a keen focus on problem solving and the provision of high-quality documentation.
• The ability to meet strict deadlines both individually and as part of a project team
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds

Ideally, you’ll also have

• Pervious relevant work experience in Consulting or Industry roles involved in ServiceNow operations, management and projects
• Knowledge of presentation tools and good presentation skills
• Effective communication skills – written and oral, virtual and face-to-face

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.