Amazon Support Engineer III 

India, Telangana, Hyderabad 

55882164

Key job responsibilities
• Troubleshoot and diagnose software issues – On call support
• Resolve technical problems in a timely and efficient manner
• Maintain a comprehensive knowledge of product documentation and features
• Document and track customer and system issues
• Provide feedback to the development team on product issues and potential improvements
• Automate manual tasks and workflows
• Stay up-to-date on the latest software releases and updates
• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON