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Capital One Lead UX Designer – GenAI Experiences 
United States, New York, New York 
55846968

14.09.2024
11 West 19th Street (22008), United States of America, New York, New York Lead UX Designer – GenAI Experiences
What You’ll Do:

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

  • Collaborating with a variety technology, product, and business teams across lines of business to uncover customer and business needs for GenAI-powered experiences — then translating them into intuitive and engaging digital experiences

  • Translating complex ideas into understandable concepts that evolve and enhance product experiences

  • Engaging in portfolio prioritization to help set the strategy and product road map for the team

  • Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

  • Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing

  • Championing prioritization of design centered product enhancements grounded in research and analysis

  • Working with partners and teams across various geographies

  • Embracing and advocating for an experience mindset

Discovering & Delivering

  • Developing and evangelizing Design for GenAI best practices, principles, and patterns that all designers across Capital One can leverage

  • Demonstrating familiarity with designing for GenAI-powered experiences and design tools to deliver concepts and enable successful collaboration across teams

  • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

  • Driving end-to-end product design by:

    • Working with researchers to understand customer needs and define opportunities through usability and empathy studies

    • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

    • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

    • Planning and facilitating workshops with internal and external stakeholders to align with business needs

    • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

    • Storytelling and presenting visual concepts to various stakeholders

    • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications
  • At least 5 years of experience with User Experience design

  • Experience designing and implementing GenAI-powered experiences

  • Experience designing and implementing chat experiences

Preferred Qualifications
  • Experience developing design principles and best practices

  • Experience evaluating GenAI-powered experiences

  • Experience with responsible AI best practices

  • Experience designing for cross channel experiences

  • Comfortable working with a variety of business partners and delivering outcomes

  • Familiarity with design and prototyping tools, such as Sketch and/or Figma

  • Familiarity with working in an established design system

  • Experience managing a cross-functional team

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Design San Francisco and San Jose, California (Hybrid On-Site): $210,900 - $240,700 for Sr. Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.