Capital One Lead UX Designer – GenAI Experiences 

United States, New York, New York 

55846968

11 West 19th Street (22008), United States of America, New York, New York Lead UX Designer – GenAI Experiences
What You’ll Do:

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with a variety technology, product, and business teams across lines of business to uncover customer and business needs for GenAI-powered experiences — then translating them into intuitive and engaging digital experiences

• Translating complex ideas into understandable concepts that evolve and enhance product experiences

• Engaging in portfolio prioritization to help set the strategy and product road map for the team

• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset

Discovering & Delivering

• Developing and evangelizing Design for GenAI best practices, principles, and patterns that all designers across Capital One can leverage

• Demonstrating familiarity with designing for GenAI-powered experiences and design tools to deliver concepts and enable successful collaboration across teams

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

• Driving end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 5 years of experience with User Experience design

• Experience designing and implementing GenAI-powered experiences

• Experience designing and implementing chat experiences

Preferred Qualifications

• Experience developing design principles and best practices

• Experience evaluating GenAI-powered experiences

• Experience with responsible AI best practices

• Experience designing for cross channel experiences

• Comfortable working with a variety of business partners and delivering outcomes

• Familiarity with design and prototyping tools, such as Sketch and/or Figma

• Familiarity with working in an established design system

• Experience managing a cross-functional team

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Design San Francisco and San Jose, California (Hybrid On-Site): $210,900 - $240,700 for Sr. Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.