Microsoft HPC Support Escalation Engineer 

United Kingdom, England 

557928155

Required Qualifications:

• Experience supporting HPC in a Linux or Windows environment

Preferred Qualifications

Strong technical experience in three or more of the following:

• Familiarity with HPC Pack
• Managing HPC clusters on-premises or on Cloud
• In-depth knowledge of TCP/IP networking and related protocol, InfiniBand
• Familiarity with HPC schedulers
• Familiarity with MPI libraries and programming
• Understand hierarchical file systems, including high performance parallel storage, and HPC cache

Language Qualification

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution:

• You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness:

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement:

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.