Amazon Senior Business Analyst Policy Experience Global Process Management 

United States, Texas, Arlington 

55649584

Working backwards from the policies that guides Selling partner experience, as a Sr. Business Analyst for Selling Partner Support, you will be responsible for generating data backed analytical insights that guide the selling partner experience program and will measure the results by monitoring quality and efficiency metrics and contacts. In this high profile role, you will collaborate with numerous business teams, product, and program teams both inside and outside Selling Partner Support to identify, define and specify solutions that create the conditions for sellers’ success and satisfaction. You will build collaborative relationships with these partners, working closely to create and execute a Policy experience improvement roadmap. You will prepare and execute regular program updates to senior management.Key job responsibilities
• Self-starter who understands the current and future business needs by working closely with stakeholders to recognize their needs and requirements.
• Individual who will support the long-term strategy to implement self-service solutions and focus on insights research while understanding and have experience working with Customer service/Operation teams.
• Hands-on individual who has deep domain/process expertise across operational metrics, someone who can understand individual metrics and how they are all connected.
• Proactively identify problems with significant business impact; facilitate analysis to identify problems and opportunities to deliver insights and recommendations to help shape strategy across team and measurement initiatives.
• Working with the data engineering team to build the business requirements to evolve the insights and analysis about the SP experience.
• Set and articulate expectations around leadership behavior for peers; model behavior that exemplifies Amazon Leadership Principles.

- 5+ years of tax, finance or a related analytical field experience
- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel

- MBA