Red hat Partner Engagement Experience Business Process Analyst 

United States, North Carolina, Raleigh 

387015801

What you will do:

• Planning, Execution & Continuous Improvement: Develop, execute, and optimize process improvement initiatives using Lean, Six Sigma, and other proven methodologies. Apply industry best practices and collaborate cross-functionally with the Partner Engagement Experience team to design, validate, implement, and continually enhance partner-related processes.

• Process Evaluation: Diagram and evaluate existing processes to identify inefficiencies and opportunities for improvement.

• Cross-Functional Leadership: Organize, lead, and facilitate cross-functional project teams to achieve process improvement goals.

• Metric Development: Develop and maintain metrics that provide data for process measurement and identify indicators for future improvement opportunities.

• Data Collection & Analysis: Collect and analyze data to identify root causes of process issues, ensuring alignment with organizational objectives.

• Performance Measurement: Measure performance against process requirements, aligning improvement initiatives with identified performance shortfalls.

• Consultation & Re-engineering: Provide consultation on the use of re-engineering techniques to improve process performance and product quality.

• Training & Presentations: Deliver presentations and training courses focused on measurement, analysis, improvement, and control of processes.

• Best Practices Analysis: Survey and analyze best practices in process improvement techniques and methodologies.

• Progress Communication: Communicate team progress to stakeholders and ensure transparency throughout the improvement process.

• Cost-Benefit Analysis: Perform cost and benefit analyses to evaluate the impact of proposed process changes.

What you will bring:

• Bachelor’s degree in Business Administration, Engineering, or a related field.

• Proven experience in business process analysis and improvement methodologies (Lean, Six Sigma, etc.).

• Strong analytical and problem-solving skills with the ability to interpret data and draw actionable insights.

• Excellent facilitation and leadership skills for cross-functional teams.

• Effective communication skills, both verbal and written, with the ability to present complex information clearly.

• Experience in training and mentoring team members on process improvement techniques.

• Proficiency in process mapping and modeling tools.

• Certification in Lean, Six Sigma, or other relevant methodologies.

• Experience in the Partner Engagement or Customer Experience field.

• Familiarity with project management tools and methodologies.

The salary range for this position is $74,900.00 - $119,830.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave