SAP Enterprise Customer Success Manager Nordics 

Denmark, Capital Region of Denmark, Copenhagen 

555330882

What you'll do:

· Influence, persuade, and engage with customer and internal stakeholders around key customer success best practices, including value management, adoption management, adoption planning and success planning

· Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and with the customer

· Engage executive and board sponsors proactively in your account

· Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers

· Collaborate on end-to-end engagements to ensure adoption, consumption and renewal are achieved, while mitigating churn risks

· Exhibit key actions to guide customers to the Cloud

· Utilize expertise in Cloud ERP functionality, Cloud ERP Framework, and 1CSW

· Execute other duties and responsibilities as assigned

What you bring:

· 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software / IT solutions

· Strong knowledge of the complete SAP offering

· Experience with long-term planning of resources, technology, and account structure

· Knowledge of financial, competitive, and regulatory environment

· Understanding of cloud and on-premise software solutions

· Experience with complex global transformation programs and execution thereof

· Ability to manage in highly complex organizations and apply risk-mitigation strategies

· Proven ability to engage with key customer stakeholder in a manner that organically drives renewals, expansions, and up-sells of subscription or perpetual license-based solutions

· Identify, plan, and implement actions towards the long-term success and satisfaction of internal and external customers/stakeholders

· Develop and expand executive relationships beyond CIO and IT including business unit decision makers

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