SAP Travel & Payments Specialist- APAC 

United States, Georgia, Roswell 

554755862

Responsibilities:

• Develop and maintain strong relationships within assigned client segment to ensure maximum adoption, satisfaction and retention levels, and client development are met
• Identify and execute business strategy for assigned client segment
• Focus on CoV/MVV and bringing value to customers with strategic engagement in person and in market
• Develop client’s knowledge of features/functionality and modules by using online presentation or in person presentation methods
• Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions
• Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients
• Track and update activities, reporting in SF as required, i.e. BR’s, Success Plans, Travel Assessments.
• Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented
• Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, renewals, utilization/adoption, contractual compliance, and opportunities for expansion
• Work with assigned Account Teams to help manage travel success plans where applicable, including managing territory assignments, tracking activities and territory planning for customer base
• Advocate for customer base for future product travel enhancements, collaboration with staff, team and travel product stakeholders
• Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented for payment strategy.
• Build relationships with issuer partners of SAP Concur and card schemes
• Focus on building out new partnerships with card schemes and individual issuers in APAC.
• Develop client’s knowledge of features/functionality and modules by using online presentation or in person presentation methods
• Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions.
• Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients
• Track and update activities, reporting in SF as required, i.e. BR’s, Success Plans, Travel Assessments.

Education, Experience and Training required:

• Minimum 5 years’ experience with Concur Travel (preferred)
• Minimum 10 years’ experience with high level of interaction with internal/external clients and partners
• Minimum 10 years payments related experience
• Knowledge of related systems (Global Distribution Platforms, Agency systems, Payment API’s)
• Minimum 10 years travel related experience
• Ability to pass background check

Job specific specialized knowledge and skills:

• Aptitude to analyze a situation, defines key objectives, and recommends strategies and action plans
• General understanding of business, financial systems and organizational decision-making
• written and verbal communication skills, including negotiation skills
• Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plans
• Must possess a client-focused attitude with the ability to act as a client advocate
• Proven ability to engage and interact with internal teams to resolve client issues
• Planning and project management capabilities
• Ability to give presentations to small and large groups of people
• Advanced Microsoft Office (particularly Excel) skills

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