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JPMorgan Business Support Manager - Associate / Vice President 
France, Ile-de-France 
554743596

27.07.2024

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While manual data processing of joiners, leavers and transfers is a major part of the role; project management, senior stakeholder engagement and being a conduit between various service functions to influence positive project outcomes will also be part of your daily responsibilities.

Job Responsibilities

  • Ensure that the back-office services teams support the delivery of an efficient, customer focused service delivery, ensuring that systems & technology are used to maximum effect.
  • Provide support for the BSM Program Management arm, BSM Governance lead & your direct and indirect manager, ensuring BSM procedures & processes are adhered to at the highest standard.
  • Manage the interaction between your team & the customer ensuring BSM governance processes are followed to the highest standard.
  • Ensure all BCM Reporting tasks are completed within the required timeframes and any adjustments/recertifications to the BSM Procedures are completed timely.
  • Create an inclusive working culture and continuously look to develop your team’s skillset, focusing on project management coordination, MS Excel data management, BSM governance & BSM procedures.
  • To oversee and be responsible for the daily management of real estate data accuracy within the Paris Campus for CIB (excluding HR)
  • Act as a gatekeeper, centrally coordinating change management activity in partnership with technology stakeholders in ensuring the highest level of service from all disciplines on behalf of supported lines of business
  • Provide support in the execution of CIB Paris change projects
  • Through developing SME knowledge on all BCM systems, provide technical guidance as required
  • Responsible for developing and implementing a strategic plan to deliver on time sensitive real estate projects
  • Oversight of all CIB Paris ex HR postmortem checks, transfers, door access, reconciliation, and status changes

Required qualifications, capabilities, and skills

  • Proven leadership track record, especially in managing change and people
  • Ability to implement new processes, escalate issues and ability to communicate with and influence senior stakeholders to drive decision making.
  • Ability to analyse processes and issues: troubleshoot, make connections, problem solve.

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