Uber COE Specialist II 

United States, West Virginia 

554020285

• Solving difficult problems: Seek to understand the complexity of customer issues, and employ your critical thinking, problem-solving, and case leadership skills to proactively solve these contacts successfully and efficiently.
• Educating our customers for the future: Play a meaningful role in proactively educating customers and providing alternative user experience support channels
• Being customer-centric : Be conscientious of our customers’ issues, and provide outstanding customer service to turn their negative experiences into positive ones.
• Working collaboratively with others: Work closely with regional leadership and your team to tackle difficult issues and provide insights that improve the quality of Uber’s customer support to drive a culture of learning and continuous improvement within the company.

Comprehension skills:Excellent comprehension skills (active listening and reading), and ability to fully understand the issue and identify its root cause.

Communication skills:Excellent composition skills (speaking and writing) to expertly and spontaneously address all issues with clear and direct communication, across different audiences and modalities (like chat, email, phone).

Problem-solving
skills:Ability to break down sophisticated problems, offer well-thought-out recommendations, and push problems to resolution

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .