Uber COE Specialist German Speaker 

United States, West Virginia 

250930643

What You Will Do:

• Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
• Ensure low to medium complexity customer issues are resolved using procedures
• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
• May perform root cause analysis and present findings
• Work on a line of business which has low ambiguity, is stable, with well documented procedures

What You Will Need:

• Fluency in German (B2+)
• Good knowledge of English (written and spoken)
• Availability to work in rotating shifts from Monday to Sunday (essential)
• High proficiency using computers (typing, quickly navigating between various tools)
• Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
• Passion for helping others and creating support experiences that exceed users’ expectations
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
• You’re an Uber Advocate -- you care deeply about the product and getting others excited to use Uber

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .