Uber COE Specialist - SORT German Speaker 

United States, West Virginia 

18125340

About the Role

COE Specialists are also excellent at engaging with non-support issues received. With a strong understanding of our policies & logic, and extraordinary online wit, you will be able to support the marketing team by being the voice of the Uber brand on social media.

What you'll do

1. Deliver high-quality support across social media platforms such as Facebook, Twitter, and Instagram
2. Be a passionate contact point for riders and drivers, eaters and delivery partners while answering any questions that come your way
3. Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
4. Triage issues and raise them when necessary
5. Turn negative interactions into positive discussions and identify ad-hoc online opportunities to be leveraged to drive positive sentiment
6. Collaborate to proactively draft messages in order to address new users concerns

What you'll need

1. Fluency in German
2. Great level of English
3. Previous customer support experience is a plus
4. Social media appetite. You understand key social media channels and interactions
5. Empathy. Incredible sense of understanding of both riders and drivers, eaters and delivery partners
6. Eloquence. You're able to strike the perfect tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email.
7. Agility. You can move quickly with care. You embrace change and can absorb new information with ease

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .