EY Service Delivery Manager - EY Global Services 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

553642146

You will prove your experience in client management, people management and you’ll have the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the EY GDS services team to ensure the smooth functioning of the operations. You will be responsible for various projects.

• Build and maintain exceptional and strong relationships with internal clients and stakeholders from EY global firm units
• Serve as the representative in Business Support Services structures out of GDS Argentina
• Own, monitor and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business
• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services
• Identifying, evaluate and assess individual training and development areas for all members of the team
• Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team and is consistent with client’s strategies.
• Actively contribute to improvements of the tools, systems and procedures used by the team. Identify issues and propose solutions for the entire span;
• Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirement
• Drive innovation agenda within the team and investigate on new opportunities for EY
• Strengthening connection of the local team with the global EY GDS organization in order to share the best practices and gain the effect of synergy for EY GDS stakeholders
• Drive solutions which will make EY outstanding in the given field
• Take active part in multiple strategic initiatives and projects
• Handle effectively operational matters
• Act as the transformative leader

• Minimum 10 years of relevant work experience as people manager and service delivery manager
• Experienced in strategic operations, planning and execution of global KPIs
• Very good understanding of the labour law and local regulations as well as markets trends and dependencies related to the talent
• Excellent communication and organizational skills
• Customer orientation and proved experience in stakeholder management
• Understanding and compliance with deadlines and priorities
• Experience in building high performing teams across generations, cultures and locations
• Proven experience in transitioning and/or setting up new roles from the offshore to the onshore organization
• Advanced English skills

• Proven understanding of the Shared Services/Global Business Services concept along with the location business context in the Argentina
• Proven understanding of support services of EY and the role of GDS plays to support EY member firms
• Experience in leading diverse service delivery teams
• Experience in change management