Uber Senior Program Leader GSO Vendor Compliance Strategy & Governance 

United States, West Virginia 

553322759

• Access & Asset Management: Oversee Yubikey asset management , job title and permission group setup , and access control reviews to prevent excessive access.
• Technical Site Transitions: Lead security initiatives during technical site launches and ramp-downs to ensure compliance.
• Policy Development & Enforcement: Maintain and communicate internal security policies , ensuring alignment with evolving regulatory and business requirements.
• Real-Time Monitoring: Oversee refund and appeasement monitoring and GDPR CRM search compliance .
• Incident & Escalation Management: Handle security escalations , tracking resolution and reporting closure outcomes.

• Operational Audits: Conduct virtual and physical site audits , vendor self-audits, and compliance reviews (e.g., IP allowlisting, OneLogin, MFA/VDI access, active site rosters, and insurance compliance).
• BPO & Vendor Compliance: Ensure BPO partners meet Uber’s security requirements through vendor manager checklists, network risk assessments, and policy alignment.
• Regulatory & Internal Compliance: Oversee FTC consent audits , TPRM compliance, and alignment with Uber’s internal audit teams .
• Remediation & Change Management: Lead post-audit remediation efforts , tracking necessary changes and ensuring corrective actions.

• Risk Assessment & Management: Develop and maintain a network risk matrix to assess vendor and site-specific risks.
• Stakeholder Collaboration: Partner with internal security, compliance, and legal teams to drive alignment on security governance and evolving regulatory requirements.
• Continuous Improvement: Evaluate Uber’s security framework, identify gaps, and propose data-driven improvements to enhance security resilience across global operations

• 7+ years of experience in security, compliance, or risk management in a large multinational company or outsourced contact center environment
• Minimum 2+ years experience managing a team
• Expertise in security compliance, risk frameworks, and regulatory requirements affecting global operations
• Proven ability to translate security risks into actionable insights that enhance customer trust and operational resilience
• Bachelor’s degree from an accredited institution (Security, Risk Management, Business, or related field preferred)

• Strong written and verbal communication skills across diverse teams and leadership levels
• Ability to be an Uber brand and security compliance advocate , ensuring vendors meet Uber’s standards.
• Team-oriented leader who fosters collaboration and aligns different perspectives into a unified security strategy
• Strong multi-tasking, prioritization, and project management skills
• Experience working in a complex matrixed environment , balancing multiple priorities and stakeholders
• Self-motivated problem-solver with a data-driven approach to security risk management

For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$149,000 per year - USD$165,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.