Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field
10+ years’ experience in cloud/infrastructure technologies, with a specific focus on AI & ML technologies and good knowledge data.
Experience acquired from Partner, End customer
Technical Skills:
Technical Knowledge on LLM, SLM, RAG, …
Be recognised as an expert on ML & ML OPS, knowledge on LLM Apps & LLM OPS
Proficiency in development languages such as Python, R, Java,…
Knowledge in AI Orchestrator framework like Lang Chain, Semantic Kernel
Understand neuronal networks and new Transformer architecture pattern
Ability to deliver architecture design, MVP upskilling workshops
Knowledge in Copilot, Responsible AI
Soft Skills are also critical to be successful in that job
Creative Thinking, Active Listening,…
Responsibilities
Customer Centricity
Understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value.
Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
Ensure that solutionexhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment.
Customer/Partner Insights - Providefeedback & insights from customers/partners.
Business Impact
Ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
Resolution of Customer Blockers -Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP)
Apply technical knowledge to architect and design solutions that meet business and IT needs, create AI & ML roadmaps, drive POCs and MVPs, and ensure long term technical viability of new deployments, infusing key AI & ML technologies where
Technical Leadership
Ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies
Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
Learn It All - Maintaintechnical skills and knowledge, keeping up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.