Td Bank Manager Operations 

Canada, Ontario, Toronto 

551659880

Toronto, Ontario, CanadaTechnology Solutions

$91,200 - $136,800 CAD

Key Responsibilities:

• Lead and manage a team of Level 3 desktop support analysts, providing mentorship, guidance, and performance evaluation.
• Oversee the end-to-end support for Windows OS and Mac OS, managing escalated incidents from Service Desk Level 1/2, business partners, technical leadership, and application owners.
• Provide support as SME for the enterprise application stack, including web browsers and Office 365.
• Conduct root cause analysis and implement targeted remediation plans to address recurring issues.
• Ensure compliance and security by proactively identifying and remediating Windows devices.
• Collaborate with the Delivery and Solutions Engineering teams to prevent or resolve production incidents.
• Review, modify, and implement procedural processes and documentation using industry standards and best practices.
• Provide technical leadership and insight to continuous improvement initiatives.

Job Requirements:

• Extensive technical knowledge of enterprise IT infrastructure, with a focus on Windows desktop technologies.
• Experience in Powershell scripting, enterprise infrastructure, Azure, Active Directory (AD), Desktop Analytics, Group Policy Objects (GPO), and System Center Configuration Manager (SCCM).
• Strong leadership, creative problem-solving, planning, and organizational skills.
• Excellent oral and written communication skills, with the ability to work independently and under pressure.
• Ability to troubleshoot OS, hardware/driver, and application issues at a high level.
• Experience supporting Mac OS in an enterprise setting.
• 7-10 years experience with deep technical expertise in a large enterprise.
• 3+ years experience in a leadership role overseeing teams, leading live incident calls, coordinating across multiple groups/vendors, and managing on call rotations.
• Technical certifications and experience with digital experience platforms like Nexthink are a plus.
• Undergraduate degree or Technical Certificate
• Graduate degree, preferred

Additional Information:

• A technology-focused degree in an appropriate discipline or equivalent work experience is preferred.
• Effective time management skills and the ability to work under deadlines and operational pressures.

Additional Information:

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet