What You’ll Do
You’ll work cross-functionally with CX Delivery, Sales, CX Product Management, and Go-to-Market (GTM) teams to craft and prioritize professional services opportunities. You’ll help customers transform through Cisco solutions while driving bookings growth and value realization.
Key Responsibilities
- Develop strategies, qualify opportunities, and build tailored solutions for customer needs and transformation goals.
- Convert technical requirements into service proposals, covering scope, pricing, and work statements.
- Align Cisco architectures with customer priorities for multi-domain engagements.
- Identify and mitigate risks in solution design and delivery.
- Lead governance and pre-sales processes with sales, CX delivery, finance, and contracting teams.
- Ensure smooth transition to delivery by collaborating with guides and leaders.
- Participate actively in the BDM community by sharing insights and leading initiatives.
- Act as a subject matter expert in Enterprise Networking and Data Center, including SD-WAN, SD-Access, ACI, NX-OS, Hyperflex, and AI-ready infrastructure.
Minimum Qualifications
- Bachelor's in engineering or science; MBA or Master's is advantageous.
- 7+ years in IT, focusing on business development, project management, or service delivery.
- CCNP or equivalent certification.
- Proficient in Cisco Enterprise Networking, Data Center, cloud infrastructures, automation, and migration strategies.
- Knowledgeable in Cisco AI-ready infrastructure and security concepts.
- Strong project management skills with cross-functional leadership experience.
- Financial expertise in ROI/value analysis and P&L management.
- Familiarity with Cisco services: High-Value Services, Success Tracks, Guide Care, Lifecycle Services, Solutions Attach Services, and Advanced Services Transaction.
- Understanding of IT operations models and ITIL frameworks.
Preferred Qualifications
- Experience with Cisco quoting tools, CRM, and deal booking processes.
- Knowledge of the contracting lifecycle and partner/subcontractor delivery models; contract drafting experience is a plus.
- Passion for continuous learning both technically and strategically.
- Outstanding communication, storytelling, and executive presentation skills.
- Strong customer relationship management and problem-solving capabilities.
- Ability to navigate ambiguity, prioritize effectively, and thrive in fast-paced environments.