Amazon Support Assoc II Services 

Australia, New South Wales, Sydney 

549258112

What You'll Do:* Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations (Customer obsession)
* Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-up
* Collaborate with internal and external partners to process support requests, incidents, and project activities
* Assist with triage and escalation of server, system, or network issues
* Manage accurate inventory of Amazon-owned equipment
* Provide hands-on and remote support for teleconferencing systems and AV presentation equipment* Competitive compensation and benefits package
* Opportunities for career growth and development
* Collaborative and innovative work environment
* Commitment to diversity, equity, and inclusion

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience setting up, taking down and re-locating PC systems
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- 1+ years of troubleshooting in a multi-user high availability environment experience.
- 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
- 1+ years of supporting and maintaining a corporate network environment experience.
- May require lifting or carrying desktop computers up to 25lbs.
- Some on call responsibilities are required.
- Occasional out of office hours required for urgent requests - Weekend, Evenings or Nights.

- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
- 1+ year of experience providing on-site support and troubleshooting in a high-availability, multi-user environment.
- 1+ Experience supporting video conference and teleconference equipment.