Boston Scientific Clerk CIS Investigator COYOL 

Costa Rica, Alajuela Province, El Amparo 

547957343

Costa Rica-Coyol

Hybrid Roles:

About the role

Performs quality activities to support testing and failure analysis of returned products. Understands all governing SOPs/WIs for CIS work and performs all work compliant to them. Documents all testing/analysis results and overall conclusion in GCMS. Works closely with other technicians and quality engineers in CIS. Identifies opportunities to improve the quality of the product investigated.

Your responsibilities include:

• Performing troubleshooting and analysis of all electrical/electronic/mechanical aspects of returned devices with user complaints
• Documenting all investigations/analysis results in GCMS
• Identifying areas of improvement both for product and process
• Training to all documents and procedures related to the role in a timely manner
• Assisting in maintaining CIS lab and its equipment
• Working closely with quality engineer to update investigation results based on feedback
• Performing product record reviews as needed
• Assisting in decontamination of returned samples as needed
• Performing SAP transactions for returned products as needed
• Assisting in archival of complaint samples post investigations per procedure

Required Qualifications:

Minimum Qualifications

• Associate degree or better in Electrical/Electro-mechanical with 2+ years of relevant experience in lab failure analysis
• Intermediate computer skills with Microsoft Office tools including Word, Excel, and Outlook
• Ability to collaborate with other team members
• Good verbal and writing skills
• English level Desire 80%

Preferred Qualifications

• 1-2 years experience in similar role
• Experience in Medical Device industry
• Familiarity with SAP and Salesforce

• Familiarity with Post Market requirements and systems
• Please submit Resume in English