Boston Scientific Engineer II Complaints COYOL 

Costa Rica, Alajuela Province, El Amparo 

660952564

Costa Rica-Coyol

Hybrid Roles:

About the role

Responsible fortraining and mentoring technicians who work on investigation of return and not-return products

Your responsibilities include:

• Approving product analysis for return and non-return complaints related to Capital Equipment (Electonic Hardware/Software/Firmware) performed by technicians at other sites
• Approving product analysis for return complaints related to RF products performed by technicians at Coyol site
• Approving product analysis for non-return complaints related to all other NM products performed by technicians at Coyol site
• Coordinating and supervising failure investigation activities of lab technicians
• Maintaining the CIS lab and its equipment as needed
• Creating and presenting slides for SER/CRB
• Collaborating with Post Market (CCC/CMC) and other teams involved in complaint handling and return process
• Being responsible for all product monitoring MIDs and corresponding SEFs
• Creating, releasing new WI/SOPs in document control system
• Initiating and owns non-conformance investigtions
• English Language 80%

Required Qualifications:

Minimum Qualifications

• Bachelor’s degree in Electrical/Electronics Engineering with 2+ years of relevant experience
• Demonstrated problem-solving & data analysis capabilities
• Proficient with Microsoft Office tools including Word, Excel, PowerPoint, and Outlook
• Ability to collaborate with other teams
• Ability to successfully multi-task and be adaptive
• Please Submit Resume in English
• English Level Desire 80%

Preferred Qualifications

• 1-2 years experience in similar role
• Experience in Medical Device industry

• Familiarity with Post Market requirements and systems