Citi Group Quality Analyst 

Mexico, State of Mexico 

547757597

Responsibilities:

• Keeps abreast of best practices in Quality Assurance.
• Provides input with regards to all training and development needs for assigned personnel.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
• Applies basic understanding of how own area integrates within own subject area.
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Direct impact by ensuring the quality of tasks provided by self and others on team.
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
• Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery
• Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES FUNCIONES:

• Realiza las conciliaciones que arrojan los logs de los sistemas de cobranza y Contact Center a fin de detectar posibles discrepancias y realizar el escalamiento oportuno para la retroalimentación de los colaboradores

SE REQUIERE:

• Licenciatura o experiencia equivalente
• Conocimiento y manejo de base de datos (1 año)
• Manejo Excel, Access intermedio-avanzado
• Lenguaje de programación (conocimientos para programar en Excel y Access)

Time Type:

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