Extensive hands-on experience with SAP technologies, including SAP NetWeaver, Web Dispatcher, BOBJ, and Cloud Connector.
Knowledge of non-NetWeaver solutions such as Convergent Charging, Convergent Mediation, and OpenText is an added advantage.
Proven expertise in managing large-scale Cloud Operations for SAP applications, with a strong emphasis on High Availability and Performance Management.
Specialization in handling Application Disruptions, Degradations, Incidents, Critical Alerts, Service Requests, and Monitoring to ensure high-quality service delivery.
In-depth experience with SAP system upgrades, migrations, and conversions.
Provide ad-hoc project support and oversee project execution as required.
Skilled in documenting technical concepts, including Knowledge Base Articles, Wiki pages, Root Cause Analysis reports, and Blog entries.
Hands-on experience in optimizing incident management workflows and operational processes to enhance efficiency.
Play a key role in shaping the vision and driving operational excellence within the ECS Last Line of Defence (LLD) team.
Serve as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution.
Work closely with Application Leads, Service Engineering, and Service Operations teams to enhance the supportability and operability of critical SAP products.
Collaborate with Product Development and Support teams to contribute to the roadmap, feature enhancements, and bug fixes.
What you’ll bring:
A minimum of 8 years of experience in SAP Basis, Cloud Operations, Maintenance & Support
In-depth knowledge of SAP Basis(Netweaver & non-Netweaver Products), with a preference for SAP certification in NetWeaver or S/4HANA System Administration.
Expertise in managing cloud environments with Hyperscalers (AWS, Azure, GCP) and experience in automation and provisioning in cloud operations.
Strong ITIL and deep technical troubleshooting skills to solve & safeguard Critical / Complex activities processed by previous L2 teams
Proven track record in resolving complex, time-sensitive issues during critical outages.
Ability to identify the gaps in IM/SR Operational process & suggest improvements
Collaborative mindset to work with different stake holders to achieve organisational KPIs
Ability to handle complex issues with a sense of urgency and work effectively under pressure during major incidents.
Positive, proactive attitude with a customer-first approach and strong interpersonal skills.
Exceptional communication and collaboration skills, enabling effective cross-team coordination during incidents.