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EY TechOps-DE-CloudOpsAMS-Technical Lead 
India, Karnataka, Bengaluru 
546980697

01.12.2024

Primary Responsibilities:

  • Practical experience working with Snowflake, Linux, Python, ETL and Scheduler tools.
  • Maintain a deep understanding of Snowflake service offerings.
  • Experience in IT related to cloud data platforms, compute, storage, and network architecture and engineering.
  • Resolve critical production issues by leading Major Incident Management (MIM) calls, engaging proper teams, and driving root cause analysis.
  • Participate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence.
  • Support audit requests in a timely fashion providing needed documentation and evidence.
  • Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
  • Lead and coordinate team schedule to confirm adequate support coverage in 24*7 model.
  • Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
  • Good verbal and written communication and interpersonal skills, communicating openly with team members and management.
  • Champion a culture where honesty and transparency are expected.

Technical Qualifications:

  • Minimum of 8 years of experience in IT primarily related to cloud platforms.
  • 4+ years practical experience working with Snowflake. Snowflake Snowpro certification is preferred.
  • Hands on experience in AWS, and cloud technologies, Linux, Python and SQL.
  • Experience with ETL and Scheduler tools, automation tool such as Terraform and ability to perform root cause analysis in a highly regulated environment.
  • Experience with PowerBI, Sigma, Looker, and BI tools.
  • Experience with leading enterprise level applications.
  • Experience with alerting, monitoring, dashboard, and escalation.
  • Experience in managing team across different location in providing 24*7 coverage. Experience in handling major incident management calls and escalation.
  • Leadership experience in working with senior management.
  • Good analytical and communication skills.

Education, Training, or Certification:

  • Bachelor’s Degree in computer science or engineering preferred.
  • Snowflake Snowpro certification is preferred.



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