EY TechOps-DE-CloudOpsAMS-Technical Lead 

India, Karnataka, Bengaluru 

546980697

Primary Responsibilities:

• Practical experience working with Snowflake, Linux, Python, ETL and Scheduler tools.
• Maintain a deep understanding of Snowflake service offerings.
• Experience in IT related to cloud data platforms, compute, storage, and network architecture and engineering.
• Resolve critical production issues by leading Major Incident Management (MIM) calls, engaging proper teams, and driving root cause analysis.
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence.
• Support audit requests in a timely fashion providing needed documentation and evidence.
• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
• Lead and coordinate team schedule to confirm adequate support coverage in 24*7 model.
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
• Good verbal and written communication and interpersonal skills, communicating openly with team members and management.
• Champion a culture where honesty and transparency are expected.

Technical Qualifications:

• Minimum of 8 years of experience in IT primarily related to cloud platforms.
• 4+ years practical experience working with Snowflake. Snowflake Snowpro certification is preferred.
• Hands on experience in AWS, and cloud technologies, Linux, Python and SQL.
• Experience with ETL and Scheduler tools, automation tool such as Terraform and ability to perform root cause analysis in a highly regulated environment.
• Experience with PowerBI, Sigma, Looker, and BI tools.
• Experience with leading enterprise level applications.
• Experience with alerting, monitoring, dashboard, and escalation.
• Experience in managing team across different location in providing 24*7 coverage. Experience in handling major incident management calls and escalation.
• Leadership experience in working with senior management.
• Good analytical and communication skills.

Education, Training, or Certification:

• Bachelor’s Degree in computer science or engineering preferred.
• Snowflake Snowpro certification is preferred.

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