Bank Of America Team Member 

India, Gujarat, Gandhinagar 

546424172

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
• Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
• Maintaining the KPI's and KRA's of the process
• The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• The fraud analyst would require documenting the research conducted to support the decision taken on alert
• The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
• This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Requirements*

Graduation (Any Stream)

Certifications If Any

Experience Range*

0-2 Years

Foundational skills*

o Ability to work well under pressure

o Ability to multitask and adapt to change

o Proficient with Microsoft Office Tools

o Fundamental understanding on Banking

o Good Communication Skills (both written and oral)

o Strong analytical skills

o Detail oriented

o Proven Problem-Solving Skills

o Self-motivated and results orientated

Desired skills:

o Previous work experience on any card disputes or servicing process

Work Timings*

24*7 (Rotational Shift) - depends to the process aligned

Weekly off - depends to the process aligned