Akamai Cloud Support Engineer - 

India 

546186233

Partner with the best

In this role, you will be partnering with our customers as an extension of their IT, engineering, and DevOps organizations. You'll be their primary point of contact to resolve a broad range of technical issues as they arise.

As a Cloud Support Engineer II, you will be responsible for:

• Ensuring that our customers remain happy with our products and services.
• Working with customers to own and solve their technical problems.
• Acting as the main contact to proactively analyze and solve technical issues.
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.

Do what you love

To be successful in this role you will:

• Have 4-6 years of experience in a similar role
• Have an Understanding of VPN & Proxies
• Have an understanding of cloud provider ecosystems such as AWS, Azure, etc
• Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS.
• Have Exposure to layer 3 / 4 technologies.
• Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
• Have excellent communication and presentation skills.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.