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In your management role, you will need to oversee and support your team in handling a number of different case types. Some will be complex in nature and highly visible to senior management.
In addition, since our case records may be used for audits, Executive reporting, and potentially for litigation, you will need to ensure team documentation of case status and evidence is thorough, accurate, and consistent throughout the case lifecycle.
Please be advised that this role, once you are on-boarded and trained, will require some off shift work and weekend rotation for management coverage.
Required Technical and Professional Expertise
Exceptional Leadership, Organizational skills and Communications (written/verbal/presentation)
Preferred Technical and Professional Expertise
At least 2 years in a prior Management role within IBM
Understanding of Security and Cybersecurity practices
Technical experience/background
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