- Champion the country order fulfilment process for one or more routes to market and/or lines of business.- Supervise trending of execution of critical metrics on weekly, monthly & quarterly and influence partners to drive accountability and improvements to target- Apply analysis to identify key friction points in the order fulfilment process and influence corrective action to address issues at the source.- Lead cross-functional initiatives that continuously improve the cost, quality, and speed of channel order fulfilment.- Build and implement order execution plans for Peak Event and New Product Introduction (NPI) order execution.- Coach and train Order Fulfilment Specialists on the standard methodologies to drive efficiency.- Responsible for the internal process flow and SOP documentation- Independently process orders/RMA and handle order exceptions (block management, NPI conversions, cancellation, credit/debit notes) according to SOP within set SLAs and SOX requirements