Expoint - all jobs in one place

Finding the best job has never been easier

Limitless High-tech career opportunities - Expoint

Apple Channel Fulfillment Analyst Market Months Contract 
Singapore 
545041821

06.06.2024
Description
- Champion the country order fulfilment process for one or more routes to market and/or lines of business.- Supervise trending of execution of critical metrics on weekly, monthly & quarterly and influence partners to drive accountability and improvements to target- Apply analysis to identify key friction points in the order fulfilment process and influence corrective action to address issues at the source.- Lead cross-functional initiatives that continuously improve the cost, quality, and speed of channel order fulfilment.- Build and implement order execution plans for Peak Event and New Product Introduction (NPI) order execution.- Coach and train Order Fulfilment Specialists on the standard methodologies to drive efficiency.- Responsible for the internal process flow and SOP documentation- Independently process orders/RMA and handle order exceptions (block management, NPI conversions, cancellation, credit/debit notes) according to SOP within set SLAs and SOX requirements
Key Qualifications
  • 3 years of meaningful experience in Operations role, preferable in Order Fulfilment (Retail or Online) and/or Logistics Services role.
  • Japanese Language proficiency is mandatory as this role will support the Japan market directly.
  • Self driven, but a collaborator with the ability to build and strengthen relationships.
  • Expertise in order fulfilment systems and processes.
  • Knowledge/experience of working on SAP is an added advantage.
  • Demonstrate extraordinary attention to details and ability to shine under compressed timelines
  • Very comfortable analysing large data sets and visualising the “so what” to lead change and achieve results.
  • Adaptable, flexible, positive and open minded to work in a dynamic, fast paced environment that undergoes constant change.
  • Creative problem solver with familiarity with Process Improvement (e.g. DMAIC) and Project Management methodologies and frameworks is an added advantage.
  • Experience in customs and/or regulations within Asian countries.
  • Strong communications skills both written and verbal.
  • Expertise on efficiency and reporting tools such as Excel is required.
  • Experience with working on Business Objects, and Tableau is an added advantage.
  • Takes initiative and challenge the status quo
Education & Experience
- Bachelor’s Degree