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Apple Channel Fulfillment Analyst Market Months Contract Singapore 545041821
06.06.2024
Description
- Champion the country order fulfilment process for one or more routes to market and/or lines of business.- Supervise trending of execution of critical metrics on weekly, monthly & quarterly and influence partners to drive accountability and improvements to target- Apply analysis to identify key friction points in the order fulfilment process and influence corrective action to address issues at the source.- Lead cross-functional initiatives that continuously improve the cost, quality, and speed of channel order fulfilment.- Build and implement order execution plans for Peak Event and New Product Introduction (NPI) order execution.- Coach and train Order Fulfilment Specialists on the standard methodologies to drive efficiency.- Responsible for the internal process flow and SOP documentation- Independently process orders/RMA and handle order exceptions (block management, NPI conversions, cancellation, credit/debit notes) according to SOP within set SLAs and SOX requirements
Key Qualifications
- 3 years of meaningful experience in Operations role, preferable in Order Fulfilment (Retail or Online) and/or Logistics Services role.
- Japanese Language proficiency is mandatory as this role will support the Japan market directly.
- Self driven, but a collaborator with the ability to build and strengthen relationships.
- Expertise in order fulfilment systems and processes.
- Knowledge/experience of working on SAP is an added advantage.
- Demonstrate extraordinary attention to details and ability to shine under compressed timelines
- Very comfortable analysing large data sets and visualising the “so what” to lead change and achieve results.
- Adaptable, flexible, positive and open minded to work in a dynamic, fast paced environment that undergoes constant change.
- Creative problem solver with familiarity with Process Improvement (e.g. DMAIC) and Project Management methodologies and frameworks is an added advantage.
- Experience in customs and/or regulations within Asian countries.
- Strong communications skills both written and verbal.
- Expertise on efficiency and reporting tools such as Excel is required.
- Experience with working on Business Objects, and Tableau is an added advantage.
- Takes initiative and challenge the status quo
Education & Experience
- Bachelor’s Degree
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