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Apple Channel Fulfillment Analyst Months Contract Singapore 109744042
08.02.2025
Description
- Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements- Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required- Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses- Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout- Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)- Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes
Minimum Qualifications
- Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.
- Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner.
Key Qualifications
- 1 to 3 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
- Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
- Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
- Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management
- Experience in customs and/or regulations within Asian countries is an added advantage
- Japanese and Korean Language proficiency is an added asset (but not required)
- Knowledge/experience of working on SAP is an added advantage
- Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc
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