- Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements- Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required- Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses- Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout- Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)- Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes