Amazon Cloud Support Engineer - Networking 

Taiwan, Taipei, Taipei 

543786416

除了處理不同深度、廣度的技術問題外，雲端工程師可以制定或指導訓練課程、撰寫技術文章、在操作影片中擔任講者、出席 AWS 活動、參與招募流程、撰寫工具/腳本或更上一層進行流程改善及策略發想。在 AWS，你的貢獻可以為全球同事和客戶帶來重要的影響。我們注重工作生產力與靈活性。雲端工程師團隊遵循 follow-the-sun 模式，沒有 on-call 或駐點客戶的需求，你的上班時間會在週間內安排（週一至週五、週二至週六、週日至週四），於白天或稍晚時段工作，夜間時段則會交接給其他國家的團隊。[Position Requirements]
Networking 雲端工程師專注於 DNS, load balancing , IPsec, SSL, TCP/IP, routing and switching。您將與使用以下 AWS 服務的客戶合作：ELB, Route 53, WAF, Virtual Private Network, Direct Connect, Transit Gateway and Auto Scaling等。所有的雲端工程師都需具備基本的網路概念，例如網路層（OSI 模型）、IP 連接、TCP、UDP、DNS、HTTP，以及如何解決常見的網路連線問題。 AWS 的培訓課程將包括這些主題，所以你將在訓練時期學到更多。 此外，雲端工程師將與國內外客戶互動，並閱讀中文/英文的培訓教材，所以你需具備出色的中文溝通能力和中等英語能力。[Support Engineering Role and Responsibilities]
As a Cloud Support Engineer at AWS, the world’s most comprehensive and broadly adopted cloud platform, you will use your engineering expertise and skills to provide high quality technical solutions that help customers achieve their business goals. You dive deep into complex questions to find the root cause and ensure the customer’s specific requirements are fulfilled. Customers consult you about their plans and problems through various contact channels including telephone, email, and web/live chat. You listen carefully to fully understand each customer’s concerns and requirements. You guide customers by sharing facts that are backed by your troubleshooting findings and log data.Your work-life balance is important. We focus on productivity and flexibility at work. We operate on a follow-the-sun model - we work in the daytime or early evening, and handover to other Support Engineering sites during the night. Some weeks are staggered, which means your working days may be either Sunday-Thursday, Monday-Friday, or Tuesday-Saturday.[Position Requirements]
The Networking role focuses on technologies such as DNS, load balancing, IPsec, SSL, TCP/IP, routing and switching. In this role, you will work with customers using AWS Services including ELB, Route 53, WAF, Virtual Private Network, Direct Connect, Transit Gateway and Auto Scaling.All Cloud Engineers need to understand networking concepts such as network layers (the OSI model), IP connectivity, TCP, UDP, DNS, HTTP, and how to troubleshoot common connection issues. AWS new hire training includes these topics, so you will study these more during onboarding. Cloud Engineers at AWS Taipei need excellent communication skills in Mandarin. Cloud Engineers will interact with customers and read training material in both Mandarin and English.

- Experience in network/system administration
- Good understanding of either layer 3-4 or layer 4-7 protocols

- Experience configuring and troubleshooting either software-based (IPsec & SSL) VPN solutions, or hardware-based VPN devices
- Experience managing full application stacks from the OS up through custom applications
- Demonstrated proficiency in network administration (DNS, BGP, Load Balancing)
- Understanding of firewall concepts and rules, or data center load-balancing technologies
- Understanding of hardware or software Load Balancers in a large data center environment
- Systems administration in Linux/Unix or Windows
- Network analysis fundamentals and robust troubleshooting skills