Boston Scientific Digital Product Manager 

Costa Rica, Heredia 

543419145

Costa Rica-Heredia

About the role:

This is an exciting opportunity for a Digital Product Owner – ServiceNow. The Digital Product Owner – ServiceNow position will partner with critical internal members of IT and external members of the business community to maintain and develop the ServiceNow Platform. Day to day this position will focus on leading the resolution of ServiceNow operational issues, assisting the ServiceNow Product team in developing the backlog and strategic roadmap, and directing support staff responsible for ensuring the work is completed. The Digital Product owner for ServiceNow also owns the vision and definition of the product; represents the voice of the user/asset and stakeholders; creates, maintains and prioritizes the Backlog providing the Digital Sprint Team with the information they need on what needs to be built and in what order.

• Works with Boston Scientific internal stakeholders and vendors to create ServiceNow roadmap for Boston Scientific in consultation with his/her supervisor and coordination with the Director, Digital Workplace and Global Service Delivery and the CIO
• Partner with stakeholders (internal IT and external business leaders) to maintain and advance ServiceNow.
• Be the champion of the product internally and externally, pushing for rapid adoption and resolution of production issues.
• Actively engages in education & research to stay current with ServiceNow and associated standards like ITIL, Project Management, Quality Assurance, and Compliance.
• Directs ServiceNow support staff daily to set priority between operational needs and product advancement activities to ensure goals are accomplished.
• Assist the Product Owner in Defining and Prioritizing the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.
• Monitor ServiceNow production issues and ensure timely resolution.
• Work with IT leadership to establish reports and KPIs (key performance indicators) that can be used to track overall IT operations status.
• Project Management activities including participating and leading scrum meetings, leading minor change efforts, and/or assisting project managers assigned from the PMO.
• Fill the role of ServiceNow Subject Matter Expert and Quality Assurance Analyst as needed.
• Follows all security standards when working with sensitive data.
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Performs other duties as assigned.

Your responsibilities will include:

• Incorporate Agile, Lean, and User Centered Design methodologies to execute on product development, implementation, and operations.
• Work in dedicated, co-located product teams, offsite resources and external Vendor partners, consisting of Product Managers, Software Engineers, Designers, and Data Scientists/Engineers.
• Establish and track measurable objectives for the team.
• Responsible for maintaining product backlog, writing user stories, product feature and design validation, product development prioritization and decisions on releases.
• Adjust product direction based on data, customer feedback, and business stakeholder feedback.
• Inform product decisions by balancing user and business stakeholder input; create and execute on product roadmaps (outcomes based).
• Responsible to release new product as often as is appropriate and making that determination in collaboration with the Product Owner.
• Solicit input from Quality, Regulatory, Legal, Security, Privacy and other functions to deliver compliant software in an agile manner.
• Serve as the interface between the team and the business. Represent as the Product Owner, Stakeholders and functions in all team discussions.
• Manage and communicate project status to stakeholders and senior leadership.
• Define product vision, strategy, and roadmap, business model, MVP. Collaborate with divisional stakeholders on strategy, optimal product definition and the Agile, Lean, User-Centered, DevOps process and culture.

Behavioral Skills:

• Outstanding change management experience
• Experience in developing value propositions, as well as business case opportunities
• Excellent communication and interpersonal skills, ability to present to peers as well as executive management
• Ability to work in fast-paced environment and foster constructive relationships with key internal and external customers.
• Strong analytical skills
• High level of business acumen, strategy creation, and execution excellence

Required qualifications:

• Bachelor’s degree required Computer science, Business Administration, Management of information Systems.
• 10+ years of experience as a Product Manager or equivalent
• 4+ years of experience with ServiceNow
• ITSM methodology experience
• Experience working with an Agile team
• English Level desire 90% or above
• Please submit Resume in English

Preferred Qualifications:

• ITIL v4 certification
• ServiceNow certification
• Experience collaborating with global teams
• Experience working for a MedTech/Biotech/Pharmaceutical company

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.