GE HealthCare People Operations Leader 

South Africa, Limpopo, Polokwane 

542902587

Roles and Responsibilities

The essential responsibilities of the Japan People Operations Leader include:

• Establish and run operational delivery across a network of global and virtual locations - driving productivity, world class service, optimizing global scale and local reach.
• Develop strategy for an optimized ecosystem, building service delivery model for quality, cost, and compliance.
• Provide leadership and development coaching for employees. Continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team.
• Inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, six sigma, LEAN, hire and retain exceptional talent for a high performing workplace.
• Drive service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve.
• Own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles.
• Forecast demand changes and keep the People Operations organization proactive to drive continuous improvement.
• Deploy resources to serve as case managers to enhance the employee experience through significant life events.
• Drive continuous improvement across all elements of service delivery. Leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter.
• Apply lean management principles to enable execution, compliance and on-time delivery of products and services.
• Identify simplification opportunities for more work movement into self-service and to increase focus on Moments that Matter.
• In collaboration with peers, IT, and the business, define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization.
• Leverage deep knowledge of region, industry, customer, and GE HealthCare People Operations products to provide contemporary and compliant services.
• Drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally.
• Drive GE HealthCare’s high standards of ethics and compliance across the organization.
• Maintain up-to-date contingency plans and business continuity plans as required.
• Create an environment of continuous learning and support for employee and organizational growth.

Required Qualifications

• Bachelor’s degree from an accredited university or college in related area
• All candidates must have a minimum of 4+ years of experience in HR Operations, Payroll and Benefit Service Delivery experience in multi-national companies or large corporation roles.
• Minimum 4+ years’ experience in direct people leadership.
• Prior professional work experience with demonstrated achievement and leadership in regional HR, and/or Operations/Service-oriented environment.
• Lead proactive collaboration with industry experts and vendors as required to ensure aligned and strategic execution of vision.
• Lead, coach and develop the regional teams by modeling a culture of continuous improvement regarding HR operational customer focus and process delivery.
• Experience of team leadership and project management, strategic thinking, process capability and analytical skills, with the ability to deliver results by supporting activities from concept to implementation.
• Make independent decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with business leaders.
• Strong technical capabilities including use of Excel and PowerPoint.
• Strong verbal and written communication skills both up and down the org, problem solving and executive presence.
• Work independently and lead a team, as well as playing a full role as a key leader within the wider HR Operations function globally.
• Strong analytical skills and attention to detail
• Travel will be required, as needed, to support the team and customers
• Native fluency of Japanese, and Business fluency of English.

Desired Characteristics

• Prior GE/ GE HealthCare Experience
• Proficiency in HR systems (ex. Workday) and technologies
• Comprehensive understanding of and ability to assimilate regulatory and compliance requirements into an ongoing product and operational framework.
• Strategic and courageous thinking with an ability to develop and drive strategy
• Proven ability to solve complex, organizational wide issues and manage them to complete resolution
• Demonstrated experience of leading large multinational teams through significant transformative change.
• Strategic thinker; proven ability to solve complex, organizational wide issues and manage them to complete resolution
• Proven experience in the effective leadership, project management architecture and implementation of business change initiatives with a global or multi-country footprint
• Significant leadership and management experience in a complex customer service oriented operational environment
• Demonstrated experience in developing and coaching leadership talent and promoting an inclusive/diverse workforce and strong succession planning
• Financial acumen – managing P&L operating plan
• Growth and risk-taking mindset - Demonstrated history balancing growth with risk mitigation actions
• Cultural awareness and sensitivity: ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team
• Proven outstanding interpersonal skills – able to interact and influence effectively at all levels in a multi-cultural global organization.
• Impact, with proven ability to develop strategy and drive change in an effective and participative manner.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.