Citi Group Fund Accounting Senior Mgr AVP 

Singapore, Singapore 

542773220

Responsibilities:

• Oversight NAV deliverable from offshore locations. Tracking offshore location KPI and responsible in governance control.
  • Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.
  • Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
  • As an internal voice of client, work together with AMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.
  • Foster long lasting relationships and rapport with premier clients at the transactional / operational level.
  • Works with the AM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client
  • Incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key AM and/or SSO participation if needed)
  • Identify opportunities for service improvement based on useful metrics and demonstrate results.

Qualifications:

• 10-12 years of relevant experience
• Experience in fund accounting or related field
• Knowledge of funds services and its process
• Knowledge of relevant technical systems
• Previous supervisory experience
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication
• Excellent analytical, problem solving, and time management skills.

Education:

• Bachelor’s degree/University degree or equivalent experience

Time Type:

View the " " poster. View the .

View the .

View the