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Citi Group Fund Accounting Senior Mgr AVP 
Singapore, Singapore 
542773220

25.06.2024

Responsibilities:

  • Oversight NAV deliverable from offshore locations. Tracking offshore location KPI and responsible in governance control.
    • Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.
    • Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
    • As an internal voice of client, work together with AMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.
    • Foster long lasting relationships and rapport with premier clients at the transactional / operational level.
    • Works with the AM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client
    • Incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key AM and/or SSO participation if needed)
    • Identify opportunities for service improvement based on useful metrics and demonstrate results.


Qualifications:

  • 10-12 years of relevant experience
  • Experience in fund accounting or related field
  • Knowledge of funds services and its process
  • Knowledge of relevant technical systems
  • Previous supervisory experience
  • Demonstrated leadership and project management skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Excellent analytical, problem solving, and time management skills.

Education:

  • Bachelor’s degree/University degree or equivalent experience

Time Type:

Full time

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