BMC Db2 Systems Specialist 

Spain, Castile and León 

54208191

Responsibilities:

• Assess changes from IBM Db2, explain them to teams, determine the impacted products, and integrate necessary work into the team pipeline.
• Identify and diagnose internal Db2 system problems, determine root causes, and enhance processes based on findings.
• Isolate issues and report tickets to IBM for resolution.
• Conduct general and repeatable training on Db2 concepts for team members.
• Develop specialized Db2 systems tailored to specific team needs.
• Investigate customer issues across multiple products when Db2 failures are involved.
• Represent BMC on customer calls, potentially with IBM or other vendors, to explain technical details of high-impact issues.
• Drive software development process maturity, build team cohesion with local and remote members, and clearly communicate goals, decisions, and recommendations.
• Provide technical and functional expertise within the assigned project team.
• Take accountability for development projects and ensure the content and accuracy of product documentation.
• Suggest and participate in customer interactions with Support when necessary.
• Define functional specifications of program modules, ensuring functionality, quality, and maintainability.
• Accurately estimate the size and scope of development efforts according to the product delivery schedule.
• Develop and test product code according to BMC quality standards.
• Maintain up-to-date knowledge of product environments and relevant software technologies.
• Provide complete documentation in the form of commented code, problem status information, and design documents.
• Perform thorough problem analysis and resolve product-related issues according to BMC support standards.
• Complete code and other deliverables on schedule.
• Conduct thorough unit testing and support systems and integration testing to ensure product quality.
• Provide input to Technical Writers for all product documentation.
• Work with Development, Quality Assurance, and Support teams to deliver quality products and ensure customer satisfaction.
• Support cross-functional teams in handling customer-specific escalations and manage expectations through clear issue management.
• Conduct and participate in team code reviews and other artifact reviews.

Requirements:

• Proven experience with IBM Db2 systems and processes.
• Strong diagnostic and problem-solving skills.
• Effective communication skills to explain technical issues to non-technical teams.
• Leadership and team-building skills with the ability to work with local and remote teams.
• Ability to manage multiple projects and deadlines.
• Experience with software development, quality assurance, and support processes.
• Strong documentation skills and attention to detail.