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Walmart Staff Technology Operations - Senior Business Strategy Manager Omni Fulfillment United States, Arkansas, Bentonville 540400340
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What you'll do...
About the Role
You will be an advocate for the customer experience and defect elimination. You will use research to understand customer needs and pain points. You will build strategic roadmaps and use your ability to work across business owners, product management, UX and engineering teams to improve our products and promote a customer- and defect-obsessed mindset. Finally, you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products.
What You’ll Do
- Project Identification and Prioritization: Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience
- Benefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking
- Roadmap Ownership: Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking & visibility, returns & exchanges, substitutions, or canceling & editing orders
- Collaboration: Define and lead requirements with key partners (product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experience
- Results and Accountability: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings
Required Experience
- 5+ years of experience in business or product operations & strategy, process improvement, or related fields
- Strong oral and written communication skills – including the ability to develop and deliver complex messages in a simple, actionable way
- Strong analytical skills – creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis
- Proven ability to bridge data with business insights to drive relevant, actionable output
- Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment
- Customer-centric & curious: passionate improving the Walmart customer experience
- Previous eCommerce or Retail experience; operations or customer experience roles a plus
Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
For information about PTO, see
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see
The annual salary range for this position is $90,000.00-$180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Preferred Qualifications...
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