Uber Program Specialist IV - Digital Experience 

United States, West Virginia 

539983146

About the Role:

The Program Specialist IV will work in tandem with the various Persona Program Managers to manage the planning, development, rollout and maintenance of Global technology (e.g., automations, channels, Gen AI) in US&C, as well as track and report on progress in terms of automation rate, contact rate reduction and CSAT improvements.

The Program Specialist should be a fluent technologist, structured analytical thinker, able to manipulate data and a competent program manager and communicator who can just as easily audit tickets, conduct a CSAT deep-dive analysis and prepare a program-wide email all in the same week.

What You'll Do:

• Partner with Persona Program Managers to maintain existing automations and channels, identify improvement opportunities, and resolve bugs as they arise
• Assist in the project planning and project management of large tech initiatives and rollouts, balancing multiple priorities at once
• Participate and, at times, facilitate meetings with various stakeholders including CommOps program, Customer Obsession product, Global Digital Experience, Content, and Analytics and Insights
• Build and maintain comprehensive internal documentation including status tracker and change log, as well as communicate status and AIs via email
• Identify opportunities to optimize automation workflows and content through ad-hoc and structured analysis

Basic Qualifications:

• Minimum of 1 year work experience in a fast-paced operations environment
• Minimum of 1 year of project or process management

Preferred Qualifications:

• Ability to synthesize information quickly, highlight the key takeaways, and disseminate actionable insights
• At least 6+ months owning and balancing multiple projects or work streams at once
• Problem solving, collaboration, stakeholder management, and analytical skills
• Communication, planning, organization skills
• Support general project deliverables
• Perform analysis, document, solve problems, and define solutions
• Perform process analysis and define functional specifications
• Data analysis & visualization
• Ability to navigate complexity and provide stakeholders with clear recommendations when decisions are needed or roadblocks are hit
• Ability to understand how your work fits into a layered/matrixed org (across different Uber businesses, across regions, at a global level)
• Highly detail-oriented
• Strong written and verbal communication skills

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$29.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .