Uber Program Specialist IV - Consumer Experience 

United States, West Virginia 

137689391

About the Role

In this role, you’ll be the central insight partner for our mobility and delivery businesses across Taiwan—translating customer signals, support tickets, and product feedback into actionable insights. You’ll own our VoC deep dives, guide product rollout tracking, and play a critical role in R&A spend control.

What You'll Do

• Own end to end strategic projects
• Conduct VoC deep dives based on support ticket analysis and qualitative signals
• Synthesize trends to inform rollout success, product fit, or root-cause analysis
• Collaborate with other program specialists and enablement teams to embed insights into LOB actions
• Build quarterly insight decks for senior leadership, driving strategic conversations
• Serve as a central partner in operational enablement—helping local teams move fast with clarity and data
• Maintain a consistent insight generation rhythm across Mobility and Delivery verticals

What You'll Need

• 3+ years of experience in data analytics, business insights, operations strategy, or a related function
• Proficiency in data analytics; comfort working with large datasets
• Demonstrated ability to interpret business trends from ambiguous data
• Experience working cross-functionally with ops, product, tech and commercial teams
• Excellent written and verbal communication skills in English and Mandarin

Preferred Qualifications:

• Experience in management consulting/fast paced tech firm in a business problem solving capacity
• Proven track record running structured, cross-functional projects independently
• Prior experience in customer support analytics, VoC programs or rollout measurement
• Experience in a fast-paced, analytical, or operational role
• Experience and proficiency in SQL, Python and R

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .