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Snowflake SR PRACTICE MANAGER Canada, Quebec 539765061
09.07.2024
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AS A SR. SERVICES PRACTICE MANAGER YOU WILL:
- Report to a Practice Director on the Americas team, aligned to a specific region
- Be aligned to Sales District Managers and Account Executives in your region
- Be responsible for both services sales enablement/execution and services delivery success for your accounts, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets
- Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team, you will also be
- Be the Professional Services point of contact for your accounts, through the following:
- Help create and execute on the overall vision for services - both sales and delivery
- Own the services delivery roadmap (proposals, closing services opportunities and delivery)
- Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
- Develop scope and associated SOWs for customer services engagements
- Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success
- Understand and help optimize business operations processes for services sales
- Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
- Provide bookings forecast and demonstrate strong command of your book of business
- Align services engagements to key customers business outcomes
- Drive alignment with executive sponsors and/or customer stakeholders
- Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
- Serve as the initial point of escalation for customer and project team
- Own project outcomes and manage project financials (revenue forecasting and expense management)
- Maintain a high level of customer satisfaction as reflected in customer survey scores
- Collaborate with Education Services team for training delivery
- Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
- Deep collaboration with AE/SEs on the account for account strategy
- Own and contribute to internal process improvements across the enterprise teams and broader Professional Services organization
- 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
- Direct experience in a Data Warehousing, Business Intelligence and/or Cloud field
- Proven track record of meeting booking, utilization, and consumption (or similar) targets
- Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
- Strong organizational skills, ability to work independently and manage multiple projects simultaneously
- Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)
- Unique opportunity to work on a truly disruptive software product
- Get unique, hands-on experience with bleeding edge data warehouse technology
- Develop, lead and execute an industry-changing initiative
- Learn from the best! Join a dedicated, experienced team of professionals
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