JPMorgan Payment Lifecycle Specialist III - Billing Operations 

Philippines, Quezon City 

538493213

As a TS Billing Operations Team Member within our dynamic team, you will immerse yourself in all production sub-processes of TS Billing. You will play a crucial role in managing revenue feed, billing setup, and maintenance, and addressing billing queries. Your contributions will ensure seamless billing operations and enhance client satisfaction.

Job Responsibilities:

• Learn and master various systems, applications, and processes used by the team.
• Participate in required training and apply learning to enhance job performance.
• Deliver work with accuracy and precision, aiming for zero defects.
• Monitor incoming communications and requests related to account setup and billing updates.
• Adhere to standard operating procedures and policies consistently.
• Review work to identify and correct errors, preventing impacts on customer bills.
• Respond to inquiries and escalate issues to management promptly.
• Identify opportunities to exceed targets and recommend process improvements.
• Perform other tasks and duties as assigned.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in business or finance-related field.
• Strong process and results orientation, with the ability to meet deadlines.
• Advanced attention to detail and accuracy in work.
• Proficient in mainframe and PC-based software, including MS Access, Excel, Word, and PowerPoint.
• Fluent in verbal, written, and conversational English.

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of Wholesale Payments and Billing.
• Experience with MS Access SQL, Intelligent Solutions, and Alteryx.