JPMorgan EMEA Cash Operations - Payment Lifecycle Specialist IV 

Philippines, Quezon City 

272010980

As a Payment Lifecycle Specialist IV in our Payments Operations team, you will be responsible for resolving and investigating claims related to charges on fund/wire transfers. Your role includes managing inquiries, ensuring accurate transaction handling, and maintaining compliance with documented controls and deadlines.

Job Responsibilities:

• Identify and escalate errors or exceptions promptly
• Respond effectively and timely to routine queries and complaints
• Identify and implement process efficiency opportunities in a controlled manner
• Create and update SOPs and documentation, ensuring adherence to standards and policies
• Foster a positive work environment by maintaining healthy relations and supporting teammates
• Conduct cross-training and knowledge transfer with team members; Manage projects and collaborate with partner sites
• Address performance issues consistently and professionally, with emphasis on deadlines, quality, and procedures
• Adapt to night shifts and extended hours during high volume days
• Ensure investigations and transactions are processed in accordance with documented procedures and controls.
• Undertake various functions to meet deadlines and internal control requirements.
• Process manual instructions for fund/wire transfers across global currencies.

Required qualifications, capabilities, and skills:

• At least 3 years of work experience, particularly in International Payment Processing Operations
• Working knowledge of various aspects of Payment Operations
• Experience working in a back office role of a foreign private sector bank/public sector bank or its processing arm
• Strong interpersonal and team communication skills
• Understanding of the Banking and Financial Services Industry
• Excellent verbal, written, and presentation skills
• Proficiency in MS Access, Excel, PowerPoint, and Word

Preferred qualifications, capabilities, and skills:

• Working knowledge of SWIFT & international payment conventions & practices