Siemens Support Apprentice Level Technician 

United Kingdom, England, Oxford 

538228631

• You will split your time between four days’ work-based training and one day release to college
• You will provide first-line technical support to staff, assisting with hardware, software, and network-related issues
• You will help set up and configure desktops, laptops, printers, and other devices
• You will learn to troubleshoot and resolve basic IT problems, escalating complex issues to senior team members
• You will assist with installing, updating, and maintaining IT systems and applications
• You will maintain accurate records of IT support requests and solutions in the ticketing system
• You will support team projects, such as hardware rollouts and system upgrades
• You will also need to ensure IT security and compliance policies are followed

• You should have agenuine interest in technology and problem-solving
• You will need a basic understanding of computer systems, hardware, and software
• You will need strong communication skills and a customer-focused approach
• You be expected to be ablework both independently and as part of a team
• You will need a proactive attitude and willingness to learn new skills
• You will also needGCSEs (or equivalent) in Maths and English, grade C/4 or above

, including residency criteria.

• During our Selection and Assessment process for Early Careers, we like to give our candidates the best chance to showcase their potential by using a variety of assessment types.
• To support the shortlisting process for our Early Careers roles, and to enable candidates to showcase their potential beyond what is on their CV, we will often make use of online assessments or/and on-demand video assessments.
• Further assessment will take the form of an interview or assessment centre. Assessment centres typically include some combination of activities such as group problem-solving tasks, individual interviews, presentations and in-tray exercises. Interviews are typically competency based.
• In most cases we try to hold these final stage interviews or assessments in person where possible, to enable candidates to meet our team and get to understand a little bit more about what we do and what it might be like to work for us.